Empowering Wellness,

Managing Chronic Disease Together

or 1-800-346-2211
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Text your ZIP Code to 898-211
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211 Service Directory
Available 24 hours

Complete the form here. Info requested is to better help you.  Emails are answered Mon-Fri 9:00am to 3:00pm

If you or someone you care about is struggling with substance use disorder, you are not alone. Text GETHELPNY to 898-211 for free automated, confidential support and resources. Help is just a message away.

211 Helpline of the Finger Lakes Region

Supporting Health,

Navigating Chronic Disease with Care

Taking control of your health starts with support! Living with a chronic disease or caring for someone with one can be challenging, but you’re not alone. We’re here to help you navigate your journey with resources, guidance, and a caring community. Together, we can take steps toward better health and well-being. Your health matters—let’s thrive together!

To speak to a Referral Specialist who can assist you with food resources, dial 2-1-1 or text your ZIP code to 898-211.

Am I Eligible?

Information provided is for residents of 5 counties in the Finger Lakes Region of New York. Not all services will be available in all areas.
Clicking on the links below will open a new tab to the 211 Helpline online service directory where you can see program specific information for where you live.

Region 1
: Residents of Steuben, Allegany, Chemung, Schuyler, or Yates County.

  • Chronic Disease Self-Management Programs

    Health care programs that provide multidisciplinary education, training and support regarding recommended therapeutic regimens, medical procedures and self-care for adults, adolescents and/or children who have undergone surgery or who have chronic conditions (such as diabetes, asthma/COPD, kidney disease/ESRD, heart disease/hypertension and AIDS) that require ongoing management, and/or for family members who may be involved in their care or affected by their condition. The objective of these programs is to empower patients to manage their own chronic conditions in partnership with their health care providers. Chronic disease self management assistance may be provided in a variety of settings including classes/workshops, individual counseling [...]

  • Community Mental Health Agencies

    Community-based outpatient facilities that offer individual, group, conjoint and family counseling, therapy groups, medication and other mental health services for community residents, especially those who are indigent, who have acute or chronic psychiatric disorders or who may be experiencing difficulty resolving personal or interpersonal conflicts or making personal adjustments to stressful life situations such as separation, divorce, loss of a spouse or a child, poor health, unemployment, family violence, delinquency or substance abuse. Included may be city and county-operated and nonprofit facilities.

  • Community Wellness Programs

    Health care programs that work with individuals and groups in the community (as opposed to patients) to help them adopt healthy behaviors and/or reduce health risks, increase self-care skills, improve management of common minor ailments, use health care services effectively and/or improve understanding of medical procedures and therapeutic regimens.

  • Daily Living Aids

    Programs that pay for or provide equipment that has been especially designed or adapted to assist people who have physical disabilities to bathe, shave, dress, brush their teeth, comb their hair, prepare their meals, eat, drink, clean their homes and perform other daily tasks.

  • Diabetes

    A disorder in which the pancreas produces too little insulin with the result that the body is unable to adequately metabolize sugar. Principal symptoms are elevated blood sugar, sugar in the urine, excessive urine production and increased food intake. Complications of diabetes if left untreated include low resistance to infections leading to a susceptibility to gangrene, cardiovascular and kidney disorders, disturbances in the electrolyte balance and eye disorders, some of which may lead to blindness.

  • Diabetes Management Clinics

    Programs that help people of all ages who have juvenile or adult diabetes understand and manage their illness. Services may include screening programs for early identification of the condition and associated complications; establishment of a treatment regimen; patient education; and self-management skills development assistance which may focus on use of insulin and drugs to control blood sugar levels, blood glucose monitoring, dietary management in different environments (at home, at work, in school, while dining out), menu planning, the role of exercise in relation to food intake, hygienic measures such as foot care and ways to reduce the likelihood of diabetes-related complications [...]

  • Diabetes Screening

    Programs that administer tests which determine whether an individual has diabetes, a disorder in which the pancreas produces too little insulin with the result that the body in unable to adequately metabolize sugar.

  • Disease / Disability Information

    Programs that provide information about the causes and origins, preventive measures, symptoms, screening/diagnostic procedures, and/or methods of treatment or management including the latest research for specific illnesses or disabling conditions.

  • General Mental Health Information / Education

    Programs that improve the public’s understanding of mental health and mental illness and help people make choices which promote personal mental health, take advantage of opportunities for early detection, develop an awareness of available treatment options and support their ability to deal with mental health conditions when they arise. General mental health information/education programs provide information about a wide variety of mental health related diagnoses rather than specializing in a particular area; and may develop and disseminate materials whose objective is to dispel misconceptions about the nature of mental illness, marshal support for people who have a psychiatric disability or behavioral [...]

  • Health / Disability Related Support Groups

    Mutual support groups whose members are people who have a disability, illness or other health condition, their families and friends. The groups meet in-person, by telephone or via the Internet; and provide an opportunity for participants to share information, resources, practical tips for daily living and encouragement about issues related to the disability or health problem.

  • Health Fairs

    Organizations that sponsor expositions which offer health screenings and a wide variety of informational materials for participants. Health fairs are offered in many locations including parks, recreation centers, senior centers, schools and malls and offer stations for health history, height, weight, visual acuity, a blood profile and a general health review and referral as well as a variety of optional screenings which may include dermatology, hearing, podiatry, dental, glaucoma, allergy testing and the blood test for prostate cancer. Educational materials are usually available in a number of languages and may include information about AIDS/HIV, environmental health, prenatal care, heart disease and [...]

  • Health Insurance Information / Counseling

    Programs that offer information and guidance for people who need assistance in selecting appropriate health insurance coverage and which may also answer questions about health insurance benefits and help people complete insurance forms.

  • Health/Disability Related Counseling

    Programs that provide emotional support, information and guidance in a variety of settings for individuals who have a disability; who are concerned about or have any of a variety of illnesses, including those that may ultimately be fatal; or who have experienced the disabling or disfiguring effects of an illness, injury or surgery. The counseling may deal with the realities of having a disability or being ill, coping with their illness/disability, life adjustments required by their situation, and helping them evaluate their alternatives and make personal choices that will maximize their ability to function independently. Included are programs that provide counseling [...]

  • Healthy Eating Programs

    Programs that promote the benefits of healthy eating and encourage people of all ages to voluntarily adopt food choices and other food and nutrition-related behaviors that are conducive to health and well-being. People are encouraged to choose a diet rich in fruits, vegetables, whole grains and fat-free or low-fat milk products while limiting their consumption of saturated fats, sodium and sugars, controlling their intake of alcohol and balancing their overall food intake with physical activity. The objective of many of these programs is to prevent obesity in children and adolescents and the increased risk of associated health problems such as high [...]

  • Mental Health Crisis Lines

    Programs that provide immediate assistance for people experiencing a mental health crisis such as a psychotic episode with the objective of defusing the crisis, often working closely with mobile crisis teams on standby, and helping the person develop a plan to link with resources for ongoing assistance, if required. A mental health crisis is a non-life threatening situation in which an individual exhibits extreme emotional disturbance or behavioral distress, is considering harm to him or herself or others, is disoriented or out of touch with reality, has a compromised ability to function, or is otherwise agitated and unable to be calmed. [...]

  • Nutrition Assessment Services

    Programs that evaluate an individual’s nutritional history and dietary intake and develop a plan which ensures that the person’s nutritional needs are met. The evaluation includes a review of the individual’s food habits and preferences, an assessment of his or her feeding skills and eating problems and an analysis of biochemical and anthropometric variables including the person’s height and weight and the fat content of his or her body.

  • Nutrition Education

    Programs that provide information concerning the basic principles of healthful eating, food handling, food preparation and shopping skills. Included is information about the basic food groups, vitamin and mineral requirements, the relationship of nutrition to the preservation of good health and the prevention of illness, and dietary choices such as vegetarianism.

  • Outpatient Mental Health Facilities

    Programs that provide walk-in, walk-out diagnostic and treatment services for children, adolescents and/or adults who have acute or chronic psychiatric disorders but do not need 24-hour care; and/or provide counseling services for individuals, couples, families and extended family groups who may be experiencing difficulty resolving personal or interpersonal conflicts or making personal adjustments to stressful life situations such as separation, divorce, widowhood, loss of a child, poor health, unemployment, family violence, delinquency or substance abuse.

  • Pain Management

    Multidisciplinary programs that specialize in the treatment of individuals who have chronic, severe pain of organic origin that has not responded to medical or surgical therapy. Treatment is individualized and may include occupational therapy, muscle relaxation, behavior modification, stress management, biofeedback, psychological and psychosocial counseling, nutrition counseling, food allergy testing, exercise programs and a variety of physical intervention techniques including electrical stimulation of selected peripheral nerves and laser biostimulation.

  • Peer Support Services

    Mental health agencies, counseling centers and independent, peer-run organizations that offer, as a component of their programming, the services of peer support providers with “lived experience” who have been trained and certified to work with individuals experiencing mental health concerns or psychological trauma. Peer support specialists work with individuals as they develop and implement a personal recovery plan, which can also serve as a contract for engagement, and function as a complement to traditional clinical care. Tasks may include assisting their peers in articulating their goals for recovery and learning and practicing new skills, helping them monitor their progress, supporting them [...]

Meals for Elderly or Disabled

Special programs are available to ensure elderly or disabled people have access to healthy meals. This includes home delivered meals as well as regularly scheduled meal sites for those that can get out into the community. Transportation assistance may also be available to food sites and grocery stores.

Home Delivered Meals

Senior Ride Program

More Resources

Food Budgeting Resources

Includes making a plan, shopping smart, and preparing healthy meals. LEARN MORE.

This resource has a QR code link on the website to have the “Shop Simple with MyPlate” resource accessed from your phone. The resource assists in finding local savings on food and tips for buying and preparing budget friendly meals. The tool includes: discovering budget-friendly foods, tips on ways to save money, links to the farmers’ markets in your area, SNAP EBT Savings, and budget-friendly recipes. LEARN MORE.

“Eat Right When Money’s Tight” handout for WIC participants. LEARN MORE.

Over 175 nutrition education resources. LEARN MORE.

This resource is made available through the partnership of

Have Questions?

Complete the form below. All contacts are confidential. Information requested is just so 211 can better help you. Emails are answered Mon-Fri 9:00 am – 3:00 pm.

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