• |February 21st, 2024|

    That’s a great question! Programs are indexed by the “primary services” they offer only, and not their “secondary services.” Primary services are entry-point services or services available to anyone that meets eligibility; secondary services are services that a person receives once they become agency clients. For example, a support group might have a primary service [...]

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  • |February 21st, 2024|

    Every 211-service directory is indexed, or categorized using the Taxonomy of Human Services, a standard categorization system used by all human service information and referral systems throughout the United States and Canada. The Taxonomy contains thousands of service terms, organized into general categories and many subcategories. It changes and grows along with the changing landscape [...]

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  • |February 21st, 2024|

    Nationally certified information and referral database curators enter agency, program and service information into the 211-service directory following internal style rules that have been aligned with national standards for other 211 providers across the country. For example, agency descriptions must state the agency type and provide a general description of services and programs in only [...]

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