How Can We Help?

Select a method that works best for you. When you call, a live voice is on the other end – ready to assist you.

Dial 2-1-1

or 1-800-346-2211
Available 24 hours

Text

Text your ZIP Code to 898-211
Get a LIVE call specialist

Mon-Fri
9:00am – 3:00 pm

Search

211 Service Directory
Available 24 hours

Online Form

Complete the form here. Info requested is to better help you.  Emails are answered Mon-Fri 9:00am to 3:00pm

If you or someone you care about is struggling with substance use disorder, you are not alone. Text GETHELPNY to 898-211 for free automated, confidential support and resources. Help is just a message away.

Mindful Connections: Accessing Community Resources for Mental Health Support

Anxiety, depression, suicide ideation – these things are scary when you or a loved one are struggling with them. Where do you turn, how do you feel better? You are not alone, mental health struggles are real, and help is available.

To speak to a Referral Specialist who can assist you on locating programs, dial 211 or text your ZIP code to 898211. You can also find mental health and crisis programs by scrolling down this page.

Am I Eligible?

Information provided is for New York State residents of Allegany, Chemung, Schuyler, Steuben, and Yates Counties. If you live outside these counties, go to www.211.org to locate a 211 near you.

Clicking on the links below will open a new tab to the 211 Helpline online service directory where you can see program specific information for where you live.

Not all services will be available in all areas. Programs listed are free, accept most health insurance programs or may offer sliding scale for payments based on income.

Experiencing a mental health crisis now? Dial 988 to connect with the Suicide & Crisis Lifeline. Or go to https://988lifeline.org/chat/ to start a chat session.

OUR PARTNERS

New York State has a health improvement plan called the Prevention Agenda, which serves as the blueprint for state and local action to improve the health and well-being of all New Yorkers and to promote health equity in all populations who experience disparities.

Every three years, county health departments, the hospitals in teh county and community partners are tasked with assessing community health needs and then creating a plan to address the needs and work to improve the health of county residents. The team in Steuben is called Smart Steuben and has worked together for more than a decade.

Pivital Public Health Partnership is a non-profit affiliation of eight county Public Health Departments in the Finger Lakes region of New York State, including Chemung, Livingston, Ontario, Schuyler, Seneca, Steuben, Wayne and Yates Counties. We focus on improving the health and well-being of Finger Lakes residents by promoting health equity in populations who experience disparities.

Advancing, leading, and supporting community-wide evidence informed initiatives to improve the health and wellness of the Southern Tier Community.

211 Helpline of the Finger Lakes Region is your free and confidential link to health and human services serving Allegany, Chemung, Schuyler, Steuben, and Yates Counties. Every day, across the region, people just like you are looking for answers. 211 Helpline Finger Lakes is available 24 hours, 7 days a week.

Steuben County Public Health will protect and promote the health and well-being of our community through education, collaboration, and prevention efforts.

Crisis Lines & Hotlines

Crisis lines and hotlines go by all sorts of names – including helplines, talk lines, and warmlines. They are a great place to talk with a person when you are feeling an emotional crisis. Trained staff will ensure your safety, talk through the things that are on your mind, and offer next steps toward resolving the issues you are facing. Many times, these phone lines are staffed by people that have gone through the same thing you are experiencing, so they truly understand where you are. These types of services are confidential and free and only ask that you share what you are comfortable sharing to help yourself get to a better place.

Suicidal Thoughts or Other Mental Health Crisis Veteran’s Crisis Line Domestic Violence Hotlines Child Abuse Hotline Human Trafficking Hotlines LGBTQ Helplines Runaway/Homeless Youth Helplines Sexual Assault Helplines Teen & Young Adult Helplines

Counseling & Support Groups

It always helps to talk with someone who understands and can offer guidance to help you get to a healthier place. Finding the right person or group or knowing where to start can be overwhelming. Here is some information to help you start. Please be remember, 211 does not list private counselors or therapists. Information provided are services offered by non-profit organizations or government funded programs.

Peer Support
Counseling Services
Support Groups

Evaluation or Assessment

Not sure where to start? That’s ok – getting mental health care for yourself or a loved one can be overwhelming. One of the best places to begin is by speaking with your primary care physician. They can often help themselves or make referrals for you. Prefer to search on your own? Follow this link for more information.

SPOA and Community Supports

SPOA is short for Single Point of Access. It is a special intake process for adults or families with children who have significant behavioral health needs that would benefit from additional supports and services in the community. Referrals are typically made by service providers, schools, or counselors but you can self-refer as well. Every county offers SPOA services for Adults and Children. Follow this link for more information.

Have Questions?

Complete the form below. All contacts are confidential. Information requested is just so 211 can better help you. Emails are answered Mon-Fri 9:00 am – 3:00 pm.

  • This field is for validation purposes and should be left unchanged.