How Can 211 Help?
211 Helpline is your free and confidential link to health and human services by providing information about and referrals to needed services, like:
Basic Needs
Healthcare
Work Support
Elderly / Disability Support
Childcare Assistance
Contact 211 today, by dialing 2-1-1, 1-800-346-2211 or texting your ZIP Code to 898211 to speak to a live specialist or help yourself by searching the 211 Service Directory.
Click here to see the data showing how 211 is helping in our community.
Have Questions?
Complete the form below. All contacts are confidential. Information requested is just so 211 can better help you. Emails are answered, Mon-Fri 9:00 am-3:00 pm.
Substance Use Disorder Help
Living with substance use disorders is hard. 211 Helpline can help. Take the first step for yourself or a loved one by dialing 2-1-1 or completing the form below for information about and referrals to support groups, counseling, or treatment programs.
FAQs
The problems youth and teens face today are more challenging than ever before. 211 Teen Helpline was created to provide a safe place for youth and teens to reach out and receive confidential support and information and referrals. 211 Teen Helpline is built upon the existing structure of 211. 211 contact staff receive additional training to be able to listen to and hear youth and teens and offer them referrals to programs and services that can support them.
Every 211 is funded a little differently. 211 Helpline of the Finger Lakes receives funding from state and local governments, United Way, and fee-for-service contracts.
211 – Community services information and referrals
311 – City or other local governmental services, non-emergency (not available in our
area)
411 – Directory assistance
511 – Traffic and travel information
611 – Telephone customer service and repair
711 – TDD and relay services for deaf and hard of hearing people
811 – “Call before you dig” – locate underground public utility locations
911 – Emergency services – police, fire, ambulance, and rescue services
988 – Suicide Crisis Hotline
A 3-digit phone number is a special phone number set up by the government for a specific use. It is sometimes called a N-1-1 code or N-1-1 number.
No. 211 is not a crisis line and does not provide emergency services.
For crisis or emergency help like needing the police, an ambulance, or for a fire, call 911.
For a mental health crisis or suicide help, call:
• National Suicide Hotline by dialing 988, or use one of the numbers below:
- 1-800-273-TALK (1-800-273-8255)
- 1-800-SUICIDE (1-800-784-2433)
- 1-888-SUICIDE (1-888-784-2433)
- 1-877-SUICIDA (1-877-784-2432) (Spanish)
• Allegany County: 888-448-3367, 24/7 Crisis Line
• Chemung County: 607-442-6900, 24/7 Crisis Line
• Schuyler County: 607-535-8282, After hours:607-442-6900
• Steuben County: 607-664-2255, After hours:607-937-7800
• Yates County: 315-531-2400, After hours: 315-531-2000
No. Unfortunately, 211 does not provide direct help, but we can provide guidance.
Connect with us today by dialing 211, 1-800-346-2211 or texting your ZIP Code to
898211 to speak to a live specialist or help yourself by searching the 211 Service
Directory. https://search.211helpline.org/
